Warranty Policy

At Spectra Store, we stand by the quality of our products and provide warranty coverage to ensure a smooth experience for our customers. Please review the details below:

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Warranty Coverage

1. Laptops
   
   • We provide a 1-Month Testing Warranty from the date of delivery.
     
   • If any issue arises within this period, our team will assist you with repair, replacement, or service support, depending on the availability of the purchased stock.
     
2. Chargers & Mouse
   
   • We provide a 5-Month Warranty for chargers and mouse (from the date of delivery).
     

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Warranty Conditions

• Customers must provide clear photo/video evidence of the issue.
  
• The warranty sticker must be intact and visible on the product to be eligible.
  
• Warranty covers manufacturing defects and functional issues only.
  

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Warranty Exclusions

The warranty will not cover:

• Physical damage, liquid damage, or mishandling by the customer.
  
• Issues arising due to unauthorized repairs or tampering.
  
• Products without valid proof of purchase or missing warranty sticker.
  

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Process to Claim Warranty

1. Contact us through the “Contact Us” button on our website with your order number and supporting evidence of the issue.
   
2. Our support team will review the case within 2–4 business days.
   
3. If approved, we will assist you with repair, replacement, or alternative service support as per the stock availability.
   

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⚠️ Note: Warranty support is separate from our Return & Refund Policy. Please ensure you review both policies carefully.