At Spectra Store, we are committed to providing fast, reliable, and helpful support to our customers. This Customer Support Policy outlines the services, response times, and responsibilities related to customer inquiries and complaints.

Support Channels

Customers can reach our support team through:

• WhatsApp / Call: +91 9324568767

• Email: [spectracomputers4325@gmail.com]

All communications should include your order details for faster resolution.

Support Timings

• Our customer support team is available Monday to Saturday, 10:00 AM – 7:00 PM IST.

• Queries received outside these hours will be addressed on the next business day.
  
  

Response Time

• General inquiries: Within 24 hours.

• Order, shipping, or delivery queries: Within 12–24 hours.

• Returns, refunds, or warranty claims: Within 24–48 hours, subject to verification of documents (e.g., live unboxing video, invoice).

Customer Responsibilities

• Provide accurate and complete order details when contacting support.
• Maintain records like invoices, warranty cards, and unboxing videos if requesting returns or refunds.

• Respond promptly to support team requests for additional information.
  
  

Limitations

• Spectra Store will not be responsible for delays caused by incorrect contact information provided by the customer.

• Support will not entertain queries unrelated to products or services sold by Spectra Store.
  
  

Escalation

• If an issue is not resolved to your satisfaction, customers may escalate the matter by contacting WhatsApp / Call: +91 9324568767.

• Spectra Store reserves the right to make the final decision regarding all disputes or complaints.
  
  

Updates

• Spectra Store reserves the right to update or modify this Customer Support Policy at any time without prior notice.