At Spectra Store, customer satisfaction is important to us. As we deal exclusively in

refurbished laptops, the following return and refund conditions apply:

Return Eligibility

• Returns will be eligible only if the product is delivered in a damaged condition or if there are technical issues present at the time of delivery. Please refer to our Warranty Policy for detailed coverage and terms.

• To be eligible, the customer must provide a clear, uninterrupted live unboxing video

showing the issue.

• The laptop must be in original condition, without any physical damage caused after delivery.

• The Warranty Void / QC sticker must be intact and untampered. If the sticker is damaged or removed, the return or refund request will be rejected.
  
  

Return Process

• Once the return request is approved, the customer must ship the product safely to our provided address at their own cost.

• Proper and secure packaging is mandatory. Spectra Store will not be responsible for damage during return transit.
  
  

Refund Process

• After the returned product is received and passes quality inspection, the refund will be initiated.

• Refunds will be processed within a few business days.

• Applicable taxes, payment gateway charges, and handling fees will be deducted

from the refund amount.

Important Notes

• Returns will not be accepted for cosmetic issues such as minor scratches or marks, as refurbished laptops may show light signs of usage.

• Spectra Store reserves the right to make the final decision on all return and refund requests.

For any assistance, please contact WhatsApp / Call: +91 9324568767.