Return & Refund Policy

Thank you for shopping with Spectra Store. We value our customers and strive to provide you with the best products and service. Please read our Return & Refund Policy carefully before making a purchase.

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Eligibility for Returns & Refunds

1. Unboxing Video Requirement
   
   • Customers must record a clear, uncut live video while opening the package as soon as the order arrives.
     
   • This video will be required to verify any damage or missing items in the package.
     
2. Damaged or Defective Items
   
   • If the product is found damaged or defective upon delivery, please share the unboxing video with our support team immediately.
     
   • Once verified, we will provide you with a replacement or refund as per our discretion.
     
3. Conditions Not Covered
   
   • Any physical damage caused due to mishandling after delivery.
     
   • Products returned without proof of video/photo evidence.
     
   • Tampered or missing warranty stickers.
     

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Process for Return/Refund

1. Contact us through the “Contact Us” button on our website with your order number and supporting video/photo evidence.
   
2. Our team will review your request within 2–4 business days.
   
3. Once approved, you will be guided through the replacement or refund process.
   

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Important Notes

• Refunds (if approved) will be processed to your original payment method within 7–10 business days.
  
• Replacement products are subject to stock availability.
  
• COD handling charges and shipping fees (if applicable) are non-refundable.